Frequently Asked Questions 

Table of Contents

How current is the information on our website?
Data updates vary from county to county. Some are updated monthly, some bi-monthly, others quarterly.

PropertyInfo will not come up.
Verify that your browser address bar is directed to

What is the scheduled downtime for system updates?
All network services including database, servers and associated technologies are updated weekly on Sundays from 6:00 AM to 11:00 AM, and Thursdays from 12:00 AM to 5:00 AM Central Standard Time .

Can I use any internet browser with
No. You will need to have Microsoft Internet Explorer to access and successfully use It is also strongly recommended that AOL users upgrade to AOL 6.0 or download Microsoft Internet Explorer version 4.0 or higher to fully utilize our site. Netscape Navigator has proven to be very susceptible to errors on our search templates.

Part of the interactive map is cut off / I cannot see the map icons / I cannot close the Available Reports window.
Change the screen resolution on your computer. For optimal viewing, the resolution should be set to a minimum of 1024 x 768.

I cannot print graph images for my Property Profiles. Why?
Please make sure you add our list of trusted sites to your web browsers. Click here for the instructions.

I need to speak to someone live. Who can I contact for support questions?
1-866-547-8392 (option 2) is the contact information for our Support Center.


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